Frequently Asked Questions

Frequently Asked Questions

Below you'll find answers to the questions we get asked about purchasing boutique and wedding dresses

Do I need an appointment to try on dresses?

Mousetrap Dress Boutique is an appointment only boutique. Appointments are required for ALL types of shopping, you can book an appointment by calling us on 02392481425, emailing us on or returning to our homepage, and clicking the 'BOOK NOW' button.

Please note, if you turn up without making a booking, we may not be able to accommodate you, please always phone ahead and checking availability or check our live calendar.

Why do I need to put my card details in to book an appointment?

Due to the amount of no shows we have been experiencing, we have decided to take card details on file to book Bridal, Prom and Bridesmaid's appointments. This is a no show/cancellation fee, NO MONEY IS TAKEN AT THE TIME OF BOOKING and your card will not be charged, as long as you attend your appointment.

The only time you will be charged the £25 fee, is if you cancel with less than 24 hours notice or do not show to your appointment without prior notice.

When is the best time to start Wedding Dress shopping?

We suggest that you start looking for your dream dress around 12 months before the wedding. Some dresses can take up to 8 months to be ordered and made. We like to allow for between 12-8 weeks before the wedding to complete any alterations.

When is the best time to start Prom Dress shopping?

Our new Prom Collection starts to arrive in store from October, with new styles arriving every week! Prom dresses can take between 3 and 4 months to order and make. We can order in from UK size UK 0 to size 28 and most Prom dresses come in 1 or 2 other colours. Our cut off point for ordering Prom dresses is in February Half Term, in order for the dress to arrive by the end of May, in time for Prom. You should allow 8 - 6 weeks before the Prom for alterations.

Do I have to pay for the dress in full upfront?

A 50% deposit is required when purchasing or ordering any item from us. Further payment for special orders are not required until the item arrives in store. Balances must be settled and all the items collected within 30 days of the item arriving for Prom and within 90 days for Bridal. If you wish to pay for your dress in full then you can do this, and the same collection time frame applies.

Do I have to take my dress home as soon as it arrives in store?

We ask that all Prom dresses are paid for an collected within 30 days of the dress arriving in store or if it is a stock dress, then 30 days after the deposit is initially paid. Wedding dresses are required to be paid within 90 days of the dress arriving in store or if it is a stock dress, then 90 days after the deposit is initially paid.

Can Mousetrap provide me with an alterations service?

We are happy to recommend an experienced seamstress who works alongside our business. Any alteration costs are charged in addition to the cost of the dress and are not included in the price of the gown.

Can I try on Prom Dresses without my own Parent or Guardian?

Unfortunately we do not permit any Prom Girls to try dresses on if they are not accompanied by their OWN Parent or Guardian. This sadly means that even if you come in with a friend's Parent or Guardian, you wont be able to try on dresses. This is due to the varying price in gowns, so that your own Parent or Guardian can keep an eye on budgets and also we are not insured for under 18's to be in the shop, without parental supervision.

Wedding and Prom Dress Specialist

Mousetrap Dress Boutique is a one stop shop for all Wedding and Prom needs, boasting the largest selection of dresses on the South Coast!

To book an appointment please call us on 023 92 481425 or use our appointment booking tool below